Applications are processed in the order received. If a submitted application is incomplete, we will contact you, and you will have 90 days from the signature date to provide missing documents or information before your application expires.

After processing, Byrd Barr Place will pledge your payment support amount to your utility on your behalf. The grant may take one to two billing cycles before it is reflected on your bill. Direct pay clients should receive a check by mail six to eight weeks following processing.

In the meantime, find out from your utility how much you owe and set up payment arrangements, if needed. You must continue to pay your bills to prevent a disconnection.

Once the payment support is applied to your account, you are responsible for any balance or future payments. As long as you owe money, you will continue to receive notices until it is paid. You must pay 50% of what you owe (including the payment support) to prevent a shut off or to reconnect your service.

If your service is shut off, contact your utility to set up a time for reconnection. You may be charged a reconnection fee and may be required to pay the balance on a closed account.

If you need assistance to pay your balance, please contact your utility to make payment arrangements or call 2-1-1 for more resources.

  • Seattle City Light 206-684-3000
  • Puget Sound Energy 1-888-225-5773

Seattle City Light Customers

You may be eligible to have your electric bills lowered by 60%. Visit Seattle City Light’s Utility Discount Program or call 206-684-0268.

If you require additional assistance for a disconnect or urgent notice, please visit Seattle City Light or call 206-684-3688.